Issue Management Council

IMC Webinar: A Look Inside World Bank Group’s Issue Management Tools and Resources

IMC Webinar: A Look Inside World Bank Group’s Issue Management Tools and Resources

Featured Speaker: Amy Stilwell, Senior Communications Officer, World Bank Group

Date: 12 November 2019 - 11:00am to 12:00pm, Eastern

For businesses both large and small, identifying and proactively managing issues and risks requires collaboration across the entire organization. To be effective, staff need tools to help guide their work. Amy Stilwell, Senior Communications Officer, World Bank Group will describe the resources she and her team developed to align teams around issue identification and management, to include: 

  1. A Guide and flowchart to help identify and determine the scope of reputational issues
  2. A Reputation Risk Heat Map, including a One-Minute Brief for heat map entries
  3. Tabletop exercises to improve awareness and response as an issue emerges and evolves

Stilwell will discuss how they’ve implemented best practices around these tools to better prepare for the challenges ahead and instill an appreciation of Issue Management throughout the organization.


IMC Members who attended the 2019 Annual Forum are invited to attend this webinar for free by completing the free webinar registration form.

IMC Members who did not attend the Forum can attend the webinar for US$50. Vouchers can be applied to this webinar by entering the voucher code prior to final check-out.

All others are welcomed to attend for US$100. If you are not yet an IMC member, join now and receive discounted webinar access.

Registration closes Monday, 11 November at 12pm ET.  

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